Frequently Asked Questions
Everything you need to know about your GORAL experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries, depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
Are GORAL products ethically manufactured?
Absolutely. We pride ourselves on ethical sourcing and sustainable manufacturing processes, ensuring fair wages and safe working conditions for all our artisans.