Returns & Exchanges
At GORAL, we stand behind the craftsmanship of our footwear and offer a 30-day return window for items in their original, unworn condition. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn footwear in its original GORAL packaging, ensuring all tags and protective materials are included to avoid restocking fees.
Ship the Item
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the returned goods for quality assurance, we will process your refund or dispatch your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing